Advanced In-House Control

Total Interact is easy to administer and gives you advanced management capabilities so that you can control how you use the system for your own unique requirements.

You can react to any situation and make changes quickly, saving you time and money.

Our administration tool allows you to both configure and administer your customer contact centre. Whether you wish to activate an emergency message, change an audio file, add or remove an agent, or change SLA on a queue, it can be done quickly and easily.

Our support team is always available should you need help or guidance, but we seldom get questions about making changes. In our experience, most customers prefer to have control and make their own changes if possible.

  

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